Implementation Engineer Evidentli is looking for a new employee to be our technical delivery expert and to be able to configure, implement, support and integrate our product in customer environments. Specific Roles & Responsibilities: Configure, customise and deploy Evidentli products and services within the customer environment, including quality checks Work with cloud providers and customers’ […]
Implementation Engineer
Evidentli is looking for a new employee to be our technical delivery expert and to be able to configure, implement, support and integrate our product in customer environments.
Specific Roles & Responsibilities:
Configure, customise and deploy Evidentli products and services within the customer environment, including quality checks
Work with cloud providers and customers’ system administrators to deliver enterprise level solutions
Deploy, optimise and administer cloud resources
Elicit and document technical requirements from customers
Communicate technical plans to customers and Evidentli’s managers
Monitor and troubleshoot solution implementations, articulate and escalate problems and implement break-fixes and workarounds
Communicate customer feedback to Evidentli technical teams and management
Design, develop and deliver technical support, technical documentation, communication materials, training, and training materials
Strive to exceed customer expectations
Required Skills:
Ability to manage customer expectations and requests, remotely and/or in person, to provide consistent support, and identify and resolve technical issues
Experience troubleshooting and resolving enterprise solution problems
Documentation skills for technical documentation, knowledge articles and user training
Experience working in and/or managing cloud environments and technologies
Experience working with containerisation/container orchestration (e.g. Docker, Kubernetes)
Familiarity with Linux including scripting (e.g. bash)
Familiarity with Infrastructure as Code (IaC, e.g. CloudFormation)
Desired Skills:
Understanding of cloud architecture frameworks and best practices
Experience working with electronic health record (EHR) and/or healthcare claims systems
Experience in developing and delivering training programs