Implementation Engineer Evidentli is looking for a new employee to be our technical delivery expert and to be able to configure, implement, support and integrate our product in customer environments. Specific Roles & Responsibilities: Configure, customise and deploy Evidentli products and services within the customer environment, including quality checks Work with cloud providers and customers’ […]

Implementation Engineer

Evidentli is looking for a new employee to be our technical delivery expert and to be able to configure, implement, support and integrate our product in customer environments.

Specific Roles & Responsibilities:

  • Configure, customise and deploy Evidentli products and services within the customer environment, including quality checks
  • Work with cloud providers and customers’ system administrators to deliver enterprise level solutions
  • Deploy, optimise and administer cloud resources
  • Elicit and document technical requirements from customers
  • Communicate technical plans to customers and Evidentli’s managers
  • Monitor and troubleshoot solution implementations,  articulate and escalate problems and implement break-fixes and workarounds 
  • Communicate customer feedback to Evidentli technical teams and management
  • Design, develop and deliver technical support, technical documentation, communication materials, training, and training materials 
  • Strive to exceed customer expectations

Required Skills:

  • Ability to manage customer expectations and requests, remotely and/or in person, to provide consistent support, and identify and resolve technical issues
  • Experience troubleshooting and resolving enterprise solution problems
  • Documentation skills for technical documentation, knowledge articles and user training
  • Experience working in and/or managing cloud environments and technologies
  • Experience working with containerisation/container orchestration (e.g. Docker, Kubernetes)
  • Familiarity with Linux including scripting (e.g. bash)
  • Familiarity with Infrastructure as Code (IaC, e.g. CloudFormation)

Desired Skills:

  • Understanding of cloud architecture frameworks and best practices
  • Experience working with electronic health record (EHR) and/or healthcare claims systems
  • Experience in developing and delivering training programs
  • CHIA certification