Implementation Engineer

Evidentli is looking for a new employee to be our technical delivery expert and to be able to configure, implement, support and integrate our product in customer environments.

Specific Roles & Responsibilities:

• Configure, customise and deploy Evidentli products and services within the customer environment, including quality checks
• Work with cloud providers and customers’ system administrators to deliver enterprise level solutions
• Deploy, optimise and administer cloud resources
• Elicit and document technical requirements from customers
• Communicate technical plans to customers and Evidentli’s managers
• Monitor and troubleshoot solution implementations,  articulate and escalate problems and implement break-fixes and workarounds 
• Communicate customer feedback to Evidentli technical teams and management
• Design, develop and deliver technical support, technical documentation, communication materials, training, and training materials 
• Strive to exceed customer expectations

​Required Skills:

• Ability to manage customer expectations and requests, remotely and/or in person, to provide consistent support, and identify and resolve technical issues

• Experience troubleshooting and resolving enterprise solution problems
• Documentation skills for technical documentation, knowledge articles and user training
• Experience working in and/or managing cloud environments and technologies
• Experience working with containerisation/container orchestration (e.g. Docker, Kubernetes)
• Familiarity with Linux including scripting (e.g. bash)
• Familiarity with Infrastructure as Code (IaC, e.g. CloudFormation)

​Desired Skills:

• Understanding of cloud architecture frameworks and best practices
• Experience working with electronic health record (EHR) and/or healthcare claims systems
• Experience in developing and delivering training programs
• CHIA certification